Shipping & Returns
Delivery info and
our returns policy.
Shipping rates
| Delivery type | Rate | Estimated time |
|---|---|---|
| Nationwide shipping | $4.95 | 2–5 business days |
We currently ship within New Zealand only. International shipping is coming soon.
Processing & dispatch
Orders are processed and dispatched within 1–2 business days of being placed.
Orders placed on weekends or public holidays will be processed the next business day.
Returns
We want you to be happy with your Fluyd purchase. Here's how our returns policy works:
| Situation | What we'll do |
|---|---|
| Unopened product, within 14 days | Full refund, customer pays return shipping |
| Opened product | Not eligible for return |
| Faulty or damaged product | Full replacement or refund, no return required |
| Wrong item received | We'll sort it at no cost to you |
To start a return or report an issue, email us at contact@fluyd.co.nz with your order number and we'll get back to you within 1 business day.
Questions about your order?
We're happy to help. Get in touch and we'll sort it out.